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Communication & Collaboration from VerseOne
The Vocoll platform has two constituent parts:
Your customers are the heart of your business—communicate with them directly from your website.
Dispense with unnecessary emails—chat and collaborate in real-time.
Using Live Chat your customer services team can view the enquiries before promptly answering questions, discuss sales opportunities and drive a higher engagement and conversion rate for your website—making it a powerful tool for your business.
There is no cheesy hold music for your customers and they can multi task whilst waiting for an operator. Vocoll runs on all devices including tablets and mobiles—and aside from just talking they can share files, pictures and videos with you.
Digital interactions with customers account for over 35% of all interactions, with on-line web chat projecting to double to over 70% in two years’ time.
Chat safely and securely one-on-one, or collaboratively in a group channel, in the communication product designed for business—Vocoll.
Team Fusion is great for team working: there are no reply-all messages, lengthy chains, or large attached files—just everyone’s thoughts on your project, in one place.
Opt-in desktop and email notifications allow you to get on with your work without missing a thing and, if you need to grab someone’s attention, you can @mention them to prompt them to respond.
Team Fusion is great for connecting people in different departments, offices, regions and countries—and they can chat anytime, anywhere, on any device.